Basic CMMS Software Support
Basic CMMS support if offered to all CMMS users for free. This support is available as follows:
- Free email support typically answered within 48 hours.
- This support is available for life.
- Up to 12 free support requests annually.
Extended CMMS Software Support
Extended CMMS support is for users with a paid extended support contract. Contact us if you are interested in an extended CMMS support contract.
- Email support typically answered within 12 hours or less.
- Phone support USA/Canada: +1-888-398-0450 (toll-free).
- Phone support all regions: +1-541-751-0450 (toll-free).
- Skype support. Our Skype ID: 'maintsmart'.
- Toll-free phone support in USA or Canada.
- Free upgrades.
Contact CMMS Support ~ Submit a Support Ticket (free to all users)
MaintSmart support for trial users is completely free beneficial for the following reasons:
- Free consultation regarding your equipment maintenance requirements. Determine if MaintSmart is a good fit for you organization.
- Data import of existing equipment maintenance records, equipment lists and inventory saves much time when starting out with a new CMMS solution. We'll look at your data import requirements and provide a quote at no cost. In many cases data import is free for new users. Request an equipment and inventory import template from us at no cost or obligation.
- Determination of the best equipment hierarchy model for your organization is a great place to start when considering a CMMS solution. Our hierarchy is completely flexible to fit any equipment maintenance situation. This is why MaintSmart CMMS is used worldwide in manufacturing maintenance, food-processing maintenance software applications, colleges and schools, facility maintenance management applications, government and municipality maintenance and virtually anywhere equipment is maintained.